The delegation of business IT operations to a third-party who is specially trained in handling IT related tasks is known as managed IT services.

Organisations that provide managed IT services are called Managed Service Providers (MSPs). The scope of managed IT services are well stated in the contract and legal terms signed. Subscription to the managed-services market has increased as lots of small and medium scale businesses subscribe to their services. Below are some of the reasons for its increased popularity.


Let’s discuss the reasons why businesses choose managed IT service against hiring an in-house IT expert.

Business owners seek lots of benefits, such as:

  • To enhance efficiency and make their IT operations more reliable.
  • It has improved compliance and security.
  • It offers excellent value for investment and cost-effectiveness.
  • Tap into new technologies and perform functions in-house IT persons might not be capable of handling
  • To reduce capital expenses and improve operating expenses.

Let’s discuss some important reasons why businesses should consider managed IT services.

1. More Efficient and Reliable IT Operations

This is the primary reason why companies with more than 100 employees choose managed services as the best option for them. Most times, businesses consider managed devices due to the lack of competent personnel or overworked IT personnel who can handle the network independently and undertake tasks.

In such situations, it is difficult to turn a blind eye to the value of hiring an IT staff. Many businesses use managed-services to describe their work relationship with providers who have collaborative arrangements.

Certain areas of IT management are classified as MSP buckets, while others are in-house. The propelling force for business owners is to enhance the abilities of in-house IT teams. Outsourcing IT personnel also ensures another team of IT experts will resolve any concerns. A business can also have access to recent technology and innovative business solutions used in optimising profitability and efficiency. Such technologies include:

  • Cloud computing
  • Remote monitoring and management (RMM)
  • Backup and disaster recovery (BDR)

Investment in these tools makes the whole infrastructure and IT systems attain reliability and dependability.

2. An Effective Maintenance Approach

Most business owners can focus on other aspects of their business as they have qualified experts to handle their IT service. Working with MSPs gives the company luxury all-round IT coverage without worrying about maintenance. With managed IT services, small and medium-sized businesses are assured of the best service without service interruption.

3. Cost-Effectiveness

Partnering with MSP is cost-effective and offers a high return on investment (ROI). It provides excellent value for the money spent. Some of the expenses companies would incur if they are to handle their IT service in-house include:

  • Cost of purchasing hardware
  • Purchase of network and software infrastructure
  • Cost of maintenance
  • Salaries for IT support staff

However, with a managed IT service, you will get all these services handled. With a managed IT service, businesses can effectively budget their monthly IT expenses.

4. Allow in-house IT staff to handle specialised projects

Internal IT staff can focus on other projects well-suited for their skills and experience level while the managed IT service handles other tasks. This is a more productive approach, as IT budgets are well utilised.

Managed IT services are integral for business success, and business owners should consider integrating it with their business model.